EPISODE · Sep 2, 2020 · 58 MIN
Managing Service Providers
from Pierpoint Perspective$ · host Pierpoint Perspectives
Today's episode covers the topic of Managing Service Provider Relationships and includes a discussion on ServiceMatrix, a ground-breaking alternative to traditional vendor benchmarking. Host Roy Zimmerhansl is joined by Lawrence Inman, Senior Supplier Oversight and Relationship Manager, FundRock Partners Ltd and Andy Stephenson, Founder ServiceMatrix Show timeline: 06:02 The role of Vendor Oversight 10:00 Outsourcing services 12:35 Monitoring Performance and KPIs 16:58 Where do surveys fit in? 25:00 The managed survey response flaw 27:40 Service providers DO want feedback! 30:12 Is ServiceMatrix a survey wrapped in an App? 31:37 Why is Pierpoint involved? 32:30 Timely feedback, but at what price? 43:57 So many surveys, so little time 45:42 Questions vetted by Investors 47:38 Closing thoughts from Lawrence 52:10 Closing thoughts from Andy 52:42 Show review from Roy Follow FundRock Management https://www.fundrock.com/ Twitter: @FundrockMC Follow Pierpoint: https://www.pierpoint.info LinkedIn Twitter Facebook YouTube Support the show
Embed this episode
What this episode covers
Today's episode covers the topic of Managing Service Provider Relationships and includes a discussion on ServiceMatrix, a ground-breaking alternative to traditional vendor benchmarking. Host Roy Zimmerhansl is joined by Lawrence Inman, Senior Supplier Oversight and Relationship Manager, FundRock Partners Ltd and Andy Stephenson, Founder ServiceMatrix Show timeline: 06:02 The role of Vendor Oversight 10:00 Outsourcing services 12:35 Monitoring Performance and KPIs 16:58 Where do surveys fi...
Ready to play
Managing Service Providers
No transcript for this episode yet
Similar Episodes
No similar episodes found.