Managing Upset vs Creating WOW

Randy is a Serial Entrepreneur, leadership and delegation master. He has been fortunate enough to become a #1 International Best-Selling Author on Amazon. And is a father, friend, and trusted ally to many. He has a passion for business and has achieved many accomplishments throughout his journey of being an entrepreneur. Randy's goal and mission in life are to pass on to others the same proven methods, tools, and strategies that I had to learn the hard way.In this episode, he talks to Jim Kaloutas. Jim Kaloutas is an entrepreneur that doesn’t stop learning and growing. This has led to continuing growing his business over the last 30+ years. Jim continues to invest in his learning but more importantly invests in his team of people at Kaloutas Painting. Jim believes that if he does a great job caring for his employees, they will do a great job taking care of our clients.Kaloutas Painting is one of the leading commercial painting and industrial flooring companies here in New England, with headquarters in Peabody, MA, and additional locations in Stoughton, MA, Worcester, MA, Nashua, NH, and Providence, RI.When managing a business that deals with client interaction, managing employees who are performing services for your customers, and striving to grow your business to the next level, what is needed to overcome problems as well as help you flourish? In a word, it would be “WOW”. In many ways, great service has become a lost art. Most clients and customers have come to expect a certain level of upset, or frustration. By creating a “WOW experience for your clients and customers, you can mitigate the upset and turn even “less than perfect” experiences into a lifetime client opportunity. In this article, CEO and Founder of 4 Level Coach, Randy Stanbury shares his expertise and systematic approach to business growth will help you develop a clear game plan to leave not only your customers, saying “WOW!” but even your employees - and yourself.