M&M Insurance Podcast #27 - Cindy Meadows, Erato Claims Manager – Part 1

For our first podcast this year we were lucky enough to interview Steadfast’s Erato Claims Manager, Cindy Meadows.   We had so much to cover off that we needed 2 episodes! For part 1, we deep dive into what Cindy is seeing in the market, in terms of AFCA escalations and PI claims.  This insight is absolute gold.  If you have ever been through an AFCA or PI process, you’ll know what we mean.  Cindy also gives us her thoughts on what areas brokers can work on, and what we are doing really well. If you think AFCA and PI claims can be doom and gloom, think again.  While our industry can always get better, this podcast really opened up how well we look after our clients. We hope you enjoy this one. Speakers: Mick O'Bree - General Manger of Operations, Ausure;   John Mills - Broking Manager, Cindy Meadows, Erato Claims Manager at Steadfast About Ausure - Ausure is one of Australia’s largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.