Mapping the Client Journey in the Post-Pandemic World

from TMD On the Record · host A 10th Voice Production

With the various restrictions and roadblocks associated with the pandemic, many businesses have been forced to consider digital solutions.Jonathan Kochis, Director of User Experience at Canada Life, joins the hosts for episode 5 to discuss the pandemic’s impact on user and customer experience, and the importance of mapping the customer journey.Listen in now for a great conversation about understanding how to shift to compete in a digital world.

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This episode is 1 hour and 15 minutes long.

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This episode was published on June 16, 2021.

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