Mapping the Customer Journey | FrameworkFocus™

Episode 2258 of the Pharmacy Podcast Network podcast, hosted by Pharmacy Podcast Network, titled "Mapping the Customer Journey | FrameworkFocus™" was published on May 14, 2025 and runs 30 minutes.

May 14, 2025 ·30m · Pharmacy Podcast Network

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Summary

In this episode of FrameworkFocus, VP of Customer Success Jackie Maitland is joined by Eric Fernandez and Dustin Harbison to explore the full customer journey at SoftWriters—from first engagement through implementation, account management, and long-term growth. Together, they share how collaboration, transparency, and continuous feedback shape a partnership built for lasting success in the long-term care pharmacy space.

Episode Description

In this episode of FrameworkFocus, VP of Customer Success Jackie Maitland is joined by Eric Fernandez and Dustin Harbison to explore the full customer journey at SoftWriters—from first engagement through implementation, account management, and long-term growth. Together, they share how collaboration, transparency, and continuous feedback shape a partnership built for lasting success in the long-term care pharmacy space.

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