Marc Hinson, Chief People Officer at Smokey Bones

Insights with Marc Hinson: Effective Talent Acquisition and Performance Management in HospitalityIn this Built by People Podcast episode, we welcome Mark, Chief People Officer at Smokey Bones, who shares his career journey from working in restaurants to leading HR operations. Mark discusses the importance of effective talent acquisition and performance management in the hospitality industry. He highlights strategies like improved selection, retention, frequent pay increases, and using a scorecard for performance measurement. Mark shares insights on managing recruitment post-pandemic and emphasizes the significance of personal connection in the industry. The episode is sponsored by Previ, an employer network providing private pricing for employees to save on essential services.00:00 Introduction to the Built by People Podcast00:39 Guest Introduction: Mark's Career Journey01:35 Effective Talent Acquisition Strategies03:20 Performance Management in Hospitality05:29 Navigating Recruitment Challenges Post-Pandemic07:35 Evaluating Candidate Openness and Curiosity09:16 Parting Advice: The Importance of Human Connection10:19 Conclusion and FarewellPrevi is a private pricing network that is free for companies to launch and maintain. It saves employees $2,200/year on essential services like their cell phone and auto insurance bill. ⁠⁠⁠⁠⁠Visit here to learn more⁠⁠⁠⁠⁠.