Marcia Reynolds – Learning to Master Hard Discussions

What this episode covers

The Discomfort Zone How Leaders Turn Difficult Conversations Into Breakthroughs by Marcia Reynolds I talk with the Marcia about her model for using the Discomfort Zone to get people to be better communicators and build better working relationships and break down barriers that are in your way. Have you ever felt that your mind is open to learning at one time or another? This book looks at and teaches you how to prompt people to think through problems, see situations more strategically, and transcend their limitations. Drawing on recent discoveries in the neuroscience of learning this book shows how to ask the kinds of questions that short-circuit the brain’s defense mechanisms and habitual thought patterns. Then, instead of being told, people see for themselves the insightful and often profound solutions to what is stopping their progress. The exercises and case studies in the book will help you to use the awareness of the discomfort zone in your conversations to create lasting changes and an enlivened workforce.

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