Marco Zwanenburg: Technicians Matter

Marco Zwanenburg is a service technician from Naples Luxury Imports and is also one of the founding members of the Fixed Ops Roundtable.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:Marco understands the importance of service technicians and departments in the community. It's not just about fixing vehicles, it's about making sure that ambulances run, and that firetrucks are available and ready — something that we tend not to think about from day to day.On the retail side of the business, there was a lot of conversation about how supply shortages really affected ones ability to sell vehicles, overlooking the fact that it also meant technicians in many areas were completely overworked. Listen to the episode featuring Marco Zwanenburg for even more insights!Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXYThanks, Marco!Connect with Ted Ings and the Fixed Ops Roundtable:Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement