Mari Frank Interviews Susan Grant, Director of Consumer Protection at Consumer Federation of America

Susan Grant is Director of Consumer Protection at Consumer Federation of America, a nonprofit association of some 300 non-profit consumer groups that was established in 1968 to advance the consumer interest through research, education, and advocacy at both national and state levels. Ms. Grant works specifically in the areas of privacy, deceptive marketing, online safety and security, fraud, electronic and mobile commerce, and general consumer protection issues. She coordinates CFA's Fake Check Task Force, conducts CFA's annual Consumer Complaint Survey, and is a recognized authority on combating consumer fraud and deception. Ms. Grant is also involved in global consumer protection issues through her work in the Trans Atlantic Consumer Dialogue, a group of consumer organizations in the United States and the European Union countries that provides input on cross-border consumer issues to the U.S. and EU governments, and her participation in the U.S. government delegation to the Committee on Consumer Policy at the Organization for Economic Cooperation and Development. She began her career in consumer protection in 1976 as an investigator and Director of the Consumer Protection Division in the Northwestern Massachusetts District Attorney's Office. In 1993, Ms. Grant became Executive Director of the National Association of Consumer Agency Administrators, a professional organization for the heads of government consumer protection agencies. From 1996 to 2007 she served as Vice President of Public Policy and Director of the Fraud Center at the National Consumers League before joining the CFA staff in 2008.