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EPISODE · Dec 16, 2025 · 1H 17M

Maria McCann on Building Iconic Brands with Heart, Soul and High Standards

from The Ops Club Podcast · host Travis Fish

Maria McCann’s story is pure hospitality - starting as a trainer at Hard Rock Café, stepping up through The Living Room, helping launch Shake Shack into the UK, and now shaping the next chapter of Blacklock. We talk about what it takes to grow a brand with heart and soul, leading from the floor up, and how she’s kept that same love for service through every stage of her career.

Episode metadata supplied by the publisher feed · Published Dec 16, 2025

What this episode covers

Maria McCann’s story is pure hospitality - starting as a trainer at Hard Rock Café, stepping up through The Living Room, helping launch Shake Shack into the UK, and now shaping the next chapter of Blacklock. We talk about what it takes to grow a brand with heart and soul, leading from the floor up, and how she’s kept that same love for service through every stage of her career.

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Maria McCann on Building Iconic Brands with Heart, Soul and High Standards

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Frequently Asked Questions

How long is this episode of The Ops Club Podcast?

This episode is 1 hour and 17 minutes long.

When was this The Ops Club Podcast episode published?

This episode was published on December 16, 2025.

What is this episode about?

Maria McCann’s story is pure hospitality - starting as a trainer at Hard Rock Café, stepping up through The Living Room, helping launch Shake Shack into the UK, and now shaping the next chapter of Blacklock. We talk about what it takes to grow a...

Can I download this The Ops Club Podcast episode?

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