Marie-Claire Ross on trust: the difference between toxic and top performing cultures (#12)

3:23 - why teach companies about trust?8:19 - distrust in management seems common.9:19 - organisations who resist learning about trust usually have trust issues.10:23 - weird trust lady.12:41 - winning over the sceptics.14:32 - weird trust lady vs trust expert.15:50 - effect of vulnerability on trust.18:50 - you cannot be vulnerable in front of everyone.19:18 - vulnerability is less about the sender than the receiver.19:57 - team building exercises create fake vulnerability.21:13 - how can we build trust with people?21:31 - we trust people when we know their emotional triggers.22:18 - how NASA builds trust within astronaut teams.23:20 - asking questions to get below the surface.24:08 - find common ground.24:32 - where there's no risk there's no reward.25:08 - COVID has given us common ground to built upon.26:56 - we're more open because we realise we're not the only one struggling.28:59 - I don't care what you know until I know that you care.29:40 - self-interest gets in the way of trust at work.30:29 - the business case for trust.32:55 - how can leaders without trusting cultures improve?34:20 - lack of self-awareness can inhibit trust.35:29 - leadership behaviours that cause trust issues.40:50 - is trust earned or given?43:33 - the roles of leaders and team members in building trust.44:20 - the trust battery.48:52 - corporate communication: protect or transparent?52:00 - belief is key part of trust.55:35 - delegation and accountability impacts trust.57:09 - being a good leader is helping people unlock their potential.58:24 - team trust cheat sheet.You can find more detailed show notes at: https://candourpodcast.com/marie-claire-ross/