Mario Rodriguez of Indianapolis International Airport | Travel & Hospitality Podcast | EP 45

Indianapolis International Airport ranked highest among medium-sized airports in the J.D. Power 2022 North America Airport Satisfaction Study. On the latest episode of the J.D. Power Travel & Hospitality Podcast, Mario Rodriguez, Executive Director of the Indianapolis Airport Authority, sits down for a one-on-one interview with Michael Taylor to talk about why the airport excels at satisfying passengers. The J.D. Power Travel & Hospitality Podcast is a monthly podcast that delves into the latest news and trends affecting the travel industry. SUBSCRIBE NOW and get the latest podcasts sent directly to your favorite podcast player! 🎧🗣🎙> https://linktr.ee/travelpodcast On this episode, you’ll hear… -- How Indianapolis’ post-9/11 terminal construction makes travel easier for passengers. -- How ease of airport access, location of airport, and building design all serve traveler needs and shape the customer experience. -- How Indianapolis’ focus on food, beverage, and retail experience has optimized the experience for travelers. -- How the airport is combating the industry-wide attrition challenges through innovation.