Mark Withington - Why Hospitality Needs Better Data, Not More Dashboards

As the year comes to a close, Episode 80 of Captive Conversations takes a step back to reflect on how hospitality makes decisions.Adam speaks with Mark from Tenzo about why instinct alone is no longer enough, how operators are overwhelmed by dashboards, and why better data frameworks matter more than more reports.They explore how context, experience, and curiosity still play a critical role, and how AI can support teams without losing the human side of hospitality.A grounded conversation for anyone thinking about how to approach the year ahead. ✨#hospitality #hospitalitytech #restaurantdata #leadership #captiveconversations