Market pricing, Batch updates, and weekend Support team

If my credit card declines 3 times, I get locked out of my admin. What do I do if I get locked out over the weekend? Nick: With weekend support, you will now be able to call into a representative who can update your credit card on file. We understand that this is an annoyance and it is very time consuming for business owners, whose time is very precious, so we are looking for ways for you to update your card on file via the admin Darren: Now, if that happens on a Saturday or a Sunday, I am available via Live Chat, CrystalMembers and Email throughout the weekend from 9-5 PST. Contact me through any of those channels and I will be happy to get you unlocked and get this resolved. Do you currently have a schedule in place for deployments? David: You don't want to schedule deployments. If you are holding back new code that can fix a bug or can present a new feature, you shouldn't schedule that deployment. 2 or 3 years ago if you asked somebody "When do you deploy?" the might say "Once every month" or "Once every 2 months" but what happens is you get all of these changes built up into one giant deploy and the interdependencies between different parts of our code make it so that if one thing goes wrong with that deploy it is extremely difficult to understand what went wrong. So no, we definitely do not schedule deployments. What we want is as many deploys as necessary once a product is ready to be released or a feature is ready to be released, or a bug is ready to be fixed. It should be deployed immediately, and that keeps the complexity of the deploy down and makes it much easier to find out if something went wrong with the deploy and we can be more agile with the process. Uploading images is sometimes spotty lately in Safari and Chrome. A dead image link appears. Why is this? Paul: The was an issue recently with Transloadit, which is the service we use for image uploads, as well as Amazon Web Services S3, which was down earlier this week and caused a lot of problems all over the web. In general, if you are having issues with uploading images it may be due to Transloadit. We tend to see more issues within Chrome than Firefox. Most times if a dead image link appears, waiting 5 minutes will resolve the issue. In general, Firefox is the most reliable browser to use. I have heard Dan mention POS v4 in previous videos. When can we expect this to be rolled out? David: POS v4 will be demoed at the GAMA Trade Show this year. Dan: That should be coming in the next few weeks to a month. We may have something available sooner to people who really want to get their hands on it. The thing that I am most excited about, is that it is the first major application built off of the new CrystalAPI. This will allow it to be much more functional and much better integrated into the platform. It will be faster. It will be more capable. It will unlock new functionality that wasn't previously possible. My Live Chat window closes after 15 minutes of inactivity. So frustrating. What can be done about this? Jerad: The live chat window changed about a year ago, and that was mostly so that we could capture better information for us on issues that come up on a given day. So, the way we record chats, or cases, is on a per instance basis. The problem was that people would leave chat open all day long, with many issues, which looked like one instance in our reporting. That is why we changed the inactivity amount. We want to make sure that you get transcripts of your chat, so we are looking into ways to improve the live chat in the near future. Nick: First off I want to apologize for that inconvenience. That was not what we intended. We are currently looking for a way to have that changed so that that transcript gets emailed to you directly.