Marketing Masterclass with Lego's Global Marketing Lead, Susan Albright

"Marketing is the voice of the customer. That will never leave me." — Susan AlbrightIn this episode, host Declan Hollywood speaks with Susan Albright — a purpose-driven marketing leader whose career spans tech giants and playful innovators like The LEGO Group. With a deep belief in customer-first thinking, Susan shares how one unexpected piece of advice rerouted her entire path — and ultimately led her to roles where purpose and creativity could truly thrive.They explore the power of listening to your instincts, the importance of maintaining balance outside of work, and how sometimes the most strategic move is doing less — but doing it better. From stepping back to gain clarity, to embracing new opportunities that align with your passions, Susan opens up about the key moments and mindset shifts that have shaped her journey.Whether you're navigating a career pivot or rethinking how to work with more intention, this episode is a reminder to stay curious, stay grounded, and always keep the customer — and yourself — at the centre of the story.