Marketplace Proverbs & Coffee With Ernie

We can convey the right message with the wrong tone and lose the entire point.We’re in Proverbs 3:3-4 because it’s the 3rd day of the month.“Never let loyalty and kindness leave you! Tie them around your neck as a reminder. Write them deep within your heart. Then you will find favor with both God and people.” Proverbs 3:3-4 (NLT)Today, I am sharing from Marketplace Proverbs, Vol. 5. God’s Intelligent Word Deserves Intelligible Audio. The subtitle is an old ‘ernie-ism’ or customer success code I coined many years ago when I led a highly dialed-in sales team at Mackie, EAW, and Martin-Audio. God’s Intelligent Word deserves Intelligible Audio. And frankly, we, as customer success masters, are like professionals in audio systems. People listen and observe us in everything we say and do. Therefore, it's essential, just like a professional audio system, that we are ‘dialed in,’ as system integrators like to say. Every system has tone controls and EQ adjustments that help make the sound pleasant or harsh. We set the tone and EQ of our message.Thanks for listening to Marketplace Proverbs! This post is public, so feel free to share it. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit marketplaceproverbs.substack.com