Markus Hillebrand, ControlExpert - Bringing a delightful claims experience to car insurance (S2E2)

Markus Hillebrand is the Chief Executive Officer - Asia Pacific for ControlExpert, a German InsurTech company employing ~900 people in 17 locations, including offices in Japan, China (Mainland & Hong Kong), and Thailand.  Policyholders typically do not interact with their insurance company. When they actually use the product, it is almost by definition a negative experience, because they were involved in an accident and need to file a claim.  The traditional processes can be daunting, involving multiple conversations between the insured, the insurance company, a claims adjuster, and possibly a repair shop.  Since 2002, ControlExpert has been focused on removing friction from the claims experience in car insurance. With a team of industry veterans laser-focused on improving the experience for all stakeholders, they have been an InsurTech before the name even was invented. Now applying latest technology, ControlExpert is ready to take the next growth spurt by serving new and existing clients in new geographies.  Produced in collaboration with Tokyo FinTech. If you have an interesting story to share with our audience, and would like to appear on the podcast, please contact us via [email protected] You can also find us on.... Home Page: https://tokyofintech.com/ LinkedIn: https://www.linkedin.com/company/tokyofintech/ Twitter: https://twitter.com/TokyoFinTech Medium: https://medium.com/tokyo-fintech YouTube: https://www.youtube.com/c/tokyofintech Meetup: https://www.meetup.com/tokyofintech/