Marnie Stockman - The Formula for Customer Success

Host Karl chats with Marnie Stockman. Marnie Stockman, Ed.D. started her career in Customer Success with the toughest customers of all - high school math students. Her passion for education and using data and humor to help others grow and succeed took her from the classroom to Sr. Director of Customer Success of a leading Ed Tech company - and now to co-founder and CEO of Lifecycle Insights - a vCIO/Customer Success platform for MSPs. With her default setting locked on "Smiles," she aims to create raving fans for Lifecycle Insights and help MSPs do the same for their customers. She strongly believes your clients success becomes your success. When she isn't Lifecycling, she can be found playing volleyball with her husband and two 20-something kids in Greensboro, MD. Resources and Links: https://lifecycleinsights.io https://lifecycleinsights.sucks https://www.amazon.com/Literally-Book-Customer-Success-MSPs/dp/1646492110 https://www.linkedin.com/in/marniestockman/ https://www.facebook.com/lifecycleinsightsmsp https://twitter.com/lifecyclemsp Sponsor Memo: Acronis Are you still relying on a frustrating patchwork of legacy solutions? Modernize your cybersecurity and data protection with Acronis Cyber Protect Cloud. It's a single solution that combines backup, anti-malware, and endpoint protection management. As an MSP, you can easily improve clients' security posture, eliminate complexity, and generate more recurring revenue. Learn more about Acronis Cyber Protect Cloud at http://Acronis.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.