Marrying self organising teams and customer obsession - Interview with Andrew Lawson

from Punk CX: Customer Experience Insights with Adrian Swinscoe · host Adrian Swinscoe

Marrying self organising teams and customer obsession - Interview with Andrew Lawson, Chief Product Officer of Zopa.com, a UK online personal finance peer-to-peer lending company founded in 2005. Andrew joins me today to talk about customer service, customer obsession, what it means to them and the shift to self-organising teams that they have recently undertaken.

Episode metadata supplied by the publisher feed · Published Dec 3, 2019

Embed this episode

Attribution link and audio player

NOW PLAYING

Marrying self organising teams and customer obsession - Interview with Andrew Lawson

0:00 49:41

1×

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

No similar episodes found.

Similar Podcasts

No similar podcasts found.

Frequently Asked Questions

How long is this episode of Punk CX: Customer Experience Insights with Adrian Swinscoe?

This episode is 49 minutes long.

When was this Punk CX: Customer Experience Insights with Adrian Swinscoe episode published?

This episode was published on December 3, 2019.

Can I download this Punk CX: Customer Experience Insights with Adrian Swinscoe episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.

URL copied to clipboard!