Marrying together product and customer success (Abby Hammer, ChurnZero)

from Gain Grow Retain · host Gain Grow Retain

This episode, Jay and Jeff welcome Abby Hammer, Chief Customer Officer and Head of Products at ChurnZero. She's a rockstar that marries product and customer success and lets us in on her best strategies for connecting the two. -- Big shout out to Abby and ChurnZero: https://churnzero.net/ Abby Hammer: https://www.linkedin.com/in/abbyhammer/ -- This can be found on our website: https://customerimperative.com/abby-hammer-churnzero/ -- This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/ Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach/

What this episode covers

This episode, Jay and Jeff welcome Abby Hammer, Chief Customer Officer and Head of Products at ChurnZero. She's a rockstar that marries product and customer success and lets us in on her best strategies for connecting the two.--Big shout out to Abby and ChurnZero: https://churnzero.net/Abby Hammer: https://www.linkedin.com/in/abbyhammer/--This can be found on our website: https://customerimperative.com/abby-hammer-churnzero/--This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach/

NOW PLAYING

Marrying together product and customer success (Abby Hammer, ChurnZero)

0:00 28:18

1×

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

What Hinders Your Prayers According To The Bible?

Dec 18, 2025 ·14m

Promotion | Oracular Wisdom | David Mark Quigley

Oct 28, 2025 ·5m

Obstruction | Patience, Timing, & Quiet Strength | Oracular Wisdom | David Mark Quigley

Oct 21, 2025 ·5m

The Ease of Dispersing | Clearing Stagnation, Uniting Strength | Oracular Wisdom | David Mark Quigley

Oct 14, 2025 ·5m

Great Strength | Harnessed Power, Breakthrough, & Righteous Action | Oracular Wisdom | David Mark Quigley

Oct 7, 2025 ·5m

The Receptive | Yielding Power, Wise Alignment, & Quiet Mastery | Oracular Wisdom | David Mark Quigley

Sep 30, 2025 ·5m

Similar Podcasts

The Small Business Startup School – Business Notes | Financial Literacy | Retail Psychology – For Professionals & Entrepreneurs The Small Business Startup School Inc. Starting or buying a small business? While personal circumstances may vary, business patterns remain timeless. On The Small Business Startup School, we explore strategies, insights, and practical solutions to help entrepreneurs confidently navigate their journey.Hosted by Ola Williams—a retail entrepreneur, fintech founder, and financial coach with over two decades of experience—this podcast marries financial awareness and retail psychology with optimism to deliver actionable takeaways.Join us to learn, grow, and connect as we uncover the keys to business success.Let’s continue to learn together and be encouraged to keep on connecting! Chewing the Fat with WorkForge WorkForge Bite-Sized Conversations for Building a Stronger Workforce Welcome to Chewing the Fat, a podcast delving deep into the world of food manufacturing. Dive into real conversations around critical topics like staffing, retention, onboarding, and career development in this essential industry. Subscribe now to gain insights from your peers, subject matter experts and more on the biggest issues facing food manufacturers today: -Hiring and retaining employees -Addressing the challenges of the Silver Tsunami -Improving time to productivity of new employees -Engaging employees from hire to retire And more... Tune in to Chewing the Fat, a WorkForge podcast, and join the conversation on how to build and sustain a resilient, high-performing workforce in food manufacturing. Leading From All Sides Abbie Mirata Discover the various styles of leadership, from leading at the forefront to steering from behind, rising to the top or empowering from the bottom. We'll explore horizontal and vertical leadership, leading through your brand, and even leading in your most intimate relationships. Join me in engaging conversations with special guests who are leaders in their careers, communities, and families. Gain insights, perspectives, and invaluable lessons that challenge traditional notions of what it means to lead. Spill The Growth Spill The Growth This podcast is designed for anyone striving to become their best self, whether that means achieving financial independence, advancing in their career, or improving mental and physical health. Each episode features chats with friends and experts in well-being, career development, and personal growth. Through authentic discussions, expert insights, and everyday experiences, we explore what it means to grow and learn. With practical strategies and relatable stories, Spill The Growth is here to guide listeners on their unique journeys towards success—whatever that looks like for them.

Frequently Asked Questions

How long is this episode of Gain Grow Retain?

This episode is 28 minutes long.

When was this Gain Grow Retain episode published?

This episode was published on January 21, 2020.

What is this episode about?

Can I download this Gain Grow Retain episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.

URL copied to clipboard!