Marty Kausas, Pylon CEO on Modern B2B Support, AI KB & Post‑Sales Tools

Marty Kausas is the CEO and Co-Founder of Pylon, one of the fastest-growing platforms modernizing B2B customer support. With prior engineering experience at Airbnb, Marty blends deep technical chops with a market-first mindset to tackle one of the most overlooked segments in enterprise software: post-sales support. Since launching, Pylon has become the go-to support infrastructure for high-growth B2B companies, backed by leading investors like Andreessen Horowitz, General Catalyst, and Y Combinator. Under Marty’s leadership, the company is pioneering an AI-native approach to customer success—replacing outdated ticketing systems with a platform purpose-built for tools like Slack and Teams. He’s part of a new generation of founders scaling category-defining companies by staying close to the customer and building in public.Topics: Reimagining B2B Support with AI-Native, Workflow-First ToolsSkipping technical screenings for your first engineers - unconventional hiring philosophyBuilding for the "chat-first" generation of B2B buyers and sellers #VCPodcast #B2BStartups #CustomerSupport #Pylon #StartupFunding