Mary Gwyn and Jake Hughes - PX Multifamily

Discover the transformative power of resident feedback and data-driven insights in the multifamily industry with Mary Gwyn and guest Jake Hughes. Learn how maintenance and communication can elevate your property's reputation and ensure resident satisfaction. Sponsored by https://www.chadwellsupply.com/multifamily, live from the NAA Apartmentalize conference. Learn how effective maintenance and communication strategies can improve resident satisfaction and property reputation. Key Takeaways: Jake Hughes' Background: From working in the automotive industry to becoming a data expert in multifamily. Widewail's https://www.widewail.com - Voice of the Resident Report: Insights from analyzing 400,000 resident reviews. Importance of Maintenance: How maintenance impacts resident satisfaction and property reputation. Communication is Key: Strategies to improve communication with residents to reduce negative feedback. Leveraging Data: How multifamily can learn from the automotive industry’s approach to reviews and feedback. Key Highlights: 00:44 - 01:10: Jake’s background and journey in the multifamily industry. 01:10 - 02:45: Overview of the Voice of the Resident Report. 02:45 - 03:54: Insights from analyzing 400,000 resident reviews. 03:54 - 04:58: The importance of maintenance in resident satisfaction. 04:58 - 06:33: How communication impacts resident experiences and reviews. 06:33 - 08:09: Key topics from resident reviews: Communication, safety, and cleanliness. 08:09 - 09:33: The role of pest control in maintenance reviews. 09:33 - 10:18: Communication strategies to enhance resident satisfaction. 10:18 - 12:33: The impact of resident reviews on property reputation. 12:33 - 14:12: Learning from the automotive industry: Review volume comparison. 14:12 - 15:25: Strategies to increase resident reviews and improve reputation. 15:25 - 17:06: The importance of genuine and varied reviews. 17:06 - 18:00: Closing remarks and thank you to Chadwell Supply. Sponsored by http://www.chadwellsupply.com/multifamily, a leading provider of maintenance supplies and solutions for the multifamily industry. For more episodes and insights, visit http://www.MultifamilyMediaNetwork.com. Timestamps: 00:44 - Jake Hughes' Background 01:10 - Voice of the Resident Report Overview 02:45 - Insights from Resident Reviews 03:54 - Importance of Maintenance 04:58 - Communication’s Impact 06:33 - Key Review Topics: Communication, Safety, Cleanliness 08:09 - Role of Pest Control 09:33 - Enhancing Resident Communication 10:18 - Resident Reviews and Reputation 12:33 - Learning from the Automotive Industry 14:12 - Increasing Resident Reviews 15:25 - Genuine and Varied Reviews 17:06 - Closing Remarks and Thanks to Chadwell Supply Call to Action: If you enjoyed this episode, please like, share, and subscribe to our channel for more industry insights and tips. Comment below with your thoughts on the importance of maintenance and communication in the multifamily industry. Visit https://www.MultifamilyMediaNetwork.com for additional resources and episodes. NAA Apartmentalize, MRO Show, Mike Brewer, Jake Hughes, Chattel Supply, multifamily industry, resident feedback, maintenance, communication, property management, resident satisfaction, Voice of the Resident Report, data-driven insights Hashtags: #NAAApartmentalize #MROShow #MultifamilyMediaNetwork #MikeBrewer #JakeHughes #ResidentFeedback #Maintenance #Communication #PropertyManagement #ResidentSatisfaction #DataDrivenInsights