Mastering challenging conversations with Lisa Bainham

Hazel Dockery from Practice Plan catches up with Lisa Bainham, Practice Manager and Chair of ADAM (Association of Dental Administrators and Managers), to hear her advice on how to handle difficult conversations in practice. What you’ll hear: • The importance of giving staff the confidence to handle difficult conversations through training • Ways to take the heat out of a challenging situation • Why emotional intelligence is a superpower. Find out more at https://practicemanagementmatters.co.uk/