Mastering client negotiations to protect your profitability episode artwork

EPISODE · May 29, 2026 · 21 MIN

Mastering client negotiations to protect your profitability

from The CALM Business Podcast

Are client negotiations leaving you feeling like you gave away too much?Well, Florence can help with that!Today's episode covers how to approach client negotiations with confidence and come away with a deal that actually works for your business.⁠Florence Rolland⁠ from ⁠Negotiate Limited⁠ is an expert in negotiation and she covers four practical steps to get better outcomes with your clients.➡️ Confidence - Florence shares how to prepare properly before any negotiation, including why writing down your position and practising out loud makes a bigger difference than most people expect.➡️ Asking - find out how to ask the right questions to understand what your client actually needs, and why asking is a sign of strength, not weakness.➡️ Leverage - how to identify what you have to offer and use tradables effectively, so you can push back on price pressure without damaging the relationship.➡️ Movement - how to decide before you sit down what you will and will not compromise on, so you are never pushed past a point that stops the deal working for you.It's not just a conversation however. We've taken our chat a step further by creating a quiz to accompany the conversation. Take the quiz and you'll receive a bespoke report with advice from Florence that you can implement immediately. Get bespoke advice from Florence This podcast episode gives you a glimpse of Florence's expertise in objectively looking at any situation which needs to be negotiated and developing a strategy to support it. If our conversation has you thinking of any difficult negotiations coming up, do get in touch. Florence can help you develop a strategy to help with client negotiations & understand where your boundaries are on what's an acceptable outcome. Links Check out Florence’s websiteGet in touch via LinkedIn ___ Our podcast is designed to bring you interesting and valuable conversations with trusted, expert suppliers and advisors who provide a wide range of services that you might need in your business. I want to spend time chatting to these experts because there is so much expertise across our supply chain that we can all learn from.We're using our C-A-L-M acronym because the podcast will cover everything from sales and marketing to IT, professional services, property and FM, net zero, utilities, business support, and HR, so you can expect a wide variety of guests and topics. I've set up The Independent Buying Group to help small and medium-sized businesses find the suppliers they need to grow. If you need support with sourcing, negotiating contracts, or managing suppliers, we can help your team build a supplier strategy aligned with your business goals. Get in touch and see how we can help

Episode metadata supplied by the publisher feed · Published May 29, 2026

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Mastering client negotiations to protect your profitability

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This episode is 21 minutes long.

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This episode was published on May 29, 2026.

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Are client negotiations leaving you feeling like you gave away too much?Well, Florence can help with that!Today's episode covers how to approach client negotiations with confidence and come away with a deal that actually works for your...

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