Mastering customer deductions: A practical guide

from Extra Credit · host NACM

Tell us what you love about Extra Credit and what topics you want covered!In business-to-business (B2B) transactions, when customers aren’t satisfied with a product or service, they request a deduction—typically in the form of a short payment on an invoice or credit taken on a check. Customer deductions typically require approval from the credit department, as they directly affect collections and terms outlined in the contractual agreement. By managing deductions proactively, credit professionals can improve the order-to-cash process, prevent future losses and support strong customer relationships. Connect with us on LinkedIn: @Nacm-National @FCIB

What this episode covers

Tell us what you love about Extra Credit and what topics you want covered! In business-to-business (B2B) transactions, when customers aren’t satisfied with a product or service, they request a deduction—typically in the form of a short payment on an invoice or credit taken on a check. Customer deductions typically require approval from the credit department, as they directly affect collections and terms outlined in the contractual agreement. By managing deductions proactively, credit pr...

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Mastering customer deductions: A practical guide

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This episode is 6 minutes long.

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This episode was published on October 10, 2025.

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