Mastering Difficult Conversations Part 1: What's Going On?

The first of this 3-part series on mastering difficult conversations begins by describing 'what's going on' when a conversation is difficult. We see that the threat system in our brain is activated when there is low trust and this inhibits our capacity to think collaboratively and creatively. By contrast, we generally want there to be high trust so we can experiment and create together. So the first task is to assess the dynamics: to see what states in ourselves and in the other person need shifting to create more trust. The following podcasts explore how to do that.