Mastering Difficult Conversations Part 1: What's Going On? - Roundtable

This Q & A explores issues arising from 'Mastering Difficult Conversations Part 1 (What's Going On?)'. Topics discussed included: how nurturing trust over time makes subsequent difficult conversations much easier; the distinction between naive and mature trust; the distinction between reacting and responding, and how we can use analysis of conversational dynamics to shift to responding; the importance of preparing for difficult conversations; and the development of confidence in one's ability to navigate difficult conversations well.