Mastering Difficult Conversations Part 2: Managing Self

When we find ourselves in a difficult conversation, or when we are anticipating one, before we can manage other people skilfully the first task is usually to manage our own emotions and reactions. The best approach is to be proactive. Such ‘Approach Coping’ enables us to manage our own thoughts, behaviours and emotions and to take care of our own needs. It then allows us to better manage the needs of the other person and the conversation generally. This second Managing Difficult Conversations podcast provides strategies for self-awareness and for in-the-moment self-management.