Mastering Difficult Conversations Part 3: Managing Others

Part 3 of the Mastering Diffiicult Conversations podcast series focuses on how we manage other peoples' psychological states. Topics discussed include: how confidence reduces our avoidance of difficult conversations; how we help others to reframe, refocus and redirect; and how peolpe's needs are legitimate and helping them feel safe also helps them them shift to higher needs such as partnering and co-experimenting.