Mastering Hospitality Leadership: People and Training in Restaurant Franchising

In this episode of Late Checkout, Curt Siverling, Senior Vice President of Operations at J & A Food Service, Inc, shares his journey from dishwashing to leading multiple franchises. He delves into the key challenges of finding and training the right people, maintaining quality staff, and managing supply and demand in a post-COVID landscape. Siverling also explores the dynamics of working with Gen Z employees, emphasizing the importance of adapting to their unique perspectives and harnessing their potential for innovation in the hospitality industry.