Mastering Review Responses with Right Response AI

from The Beacon Way · host Beacon Media + Marketing

Join Adrienne Wilkerson, host of the Beacon Way Podcast, as she chats with George Swetlitz, Co-founder of Right Response AI, on the importance and nuances of managing reviews in the mental health and behavioral health space.Discover George's journey from consulting at McKinsey to developing Right Response AI, a tool designed to handle reviews at scale. They discuss the 'conversion gate' concept, the drawbacks of generic AI responses, and how authentic, empathetic engagements can turn a negative review into an opportunity. Perfect for businesses looking to optimize their reputation management and capitalize on AI advancements.

What this episode covers

Join Adrienne Wilkerson, host of the Beacon Way Podcast, as she chats with George Swetlitz, Co-founder of Right Response AI, on the importance and nuances of managing reviews in the mental health and behavioral health space. Discover George's journey from consulting at McKinsey to developing Right Response AI, a tool designed to handle reviews at scale. They discuss the 'conversion gate' concept, the drawbacks of generic AI responses, and how authentic, empathetic engagements can turn a negat...

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Mastering Review Responses with Right Response AI

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This episode is 34 minutes long.

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This episode was published on February 12, 2026.

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