Mastering the Chief of Staff role with Maggie Olson

144: With extensive experience at some of the biggest companies in retail, food & beverage, and technology, Maggie has stepped into new roles, new industries, and new businesses and transformed teams and businesses from the ground up over and over again. In her most recent corporate role working as Chief of Staff leader to a President at a Fortune 40 company — a multibillion-dollar business with 5,000+ employees — Maggie built the president's Chief of Staff model from the ground up. In doing so, she created a highly successful team, drove major organizational efficiencies, and implemented executive back-office processes and structure that will be in place for years to come. Maggie has 20 years' experience leading large teams and has spent her career focused on both the customer and employee experience. Working for Nordstrom early in her career solidified her passion for customer experience, where she spent 6 years, first as a Buyer working in 5 different buying offices, and then with the Technology team, honing Business Process and Project Management skills building user tools. While working at Nordstrom, Maggie went to graduate school in 2015. During the MBA program at the University of Washington's Foster Business School, she was recruited for an ultra-competitive Executive Development Program with T-Mobile. Here she led a district of stores to success in an industry she'd never worked in and a city that was new to her, presenting her business to company leaders every month. She then moved into a Retail Strategy role working on Human Strategy for new store concepts, building on her digital presentation and storytelling skills. When COVID hit and retail was shuttered, Maggie led the COVID Response initiative for the retail organization, mobilizing 26k retail employees to work in the back of closed stores through Virtual and Telesales pilot programs. From here, she moved into the Chief of Staff position for the President of the B2B organization. As the owner of Nova Chief of Staff, Maggie leads the Chief of Staff Certification course and coaches Chiefs of Staff. She is also a fractional Chief of Staff consultant, focused on helping mission-driven, for-profit startup founders scale their businesses quickly. In her spare time, Maggie loves spending time outside with her husband, their animals, and their 1-year-old, Max! Links:  🔴 Watch the Episode on YouTube: https://youtu.be/eeBrtoZNYOY http://www.novachiefofstaff.com http://www.novachiefofstaff.com/syllabus http://www.novachiefofstaff.com/shop (AI course will be here) www.linkedin.com/in/maggie-olson-cos Diana's CoS training: https://www.haufe-akademie.de/35353 Diana's CoS certification: https://www.haufe-akademie.de/36524 Diana on LinkedIn: https://www.linkedin.com/in/diana-brandl/ The Future Assistant Newsletter: https://the-socialista-projects.com/#newsletter   Podcast on YouTube: https://www.youtube.com/@the-socialista-projects Podcast on Spotify: https://open.spotify.com/show/3qBSDjTfYOG2x6qos7dKkS Podcast on Apple Podcast: https://podcasts.apple.com/de/podcast/the-future-assistant/id1493106661