Mastering the Irate Caller by Joshua Martin

https://thebookvoice.com/podcasts/2/audible/94977 to listen full audiobooks. Title: Mastering the Irate Caller Series: The Book Every Call Center Must Have, Book 1 Author: Joshua Martin Narrator: Ron Ganger Format: mp3 Length: 1 hr and 38 mins Release date: 03-17-21 Ratings: 5 out of 5 stars, 11 ratings Genres: Conflict Resolution & Mediation Publisher's Summary: This book is the product of his research - a culmination of tips, strategies, and almost two decades of experience in the call center field. It requires a paradigm shift - from being the victim of angry, threatening callers, to gaining the necessary tools and insights to stay calm and centered amidst chaos without taking others’ actions personally. Mastering the Irate Caller is a treasure chest of strategies that will help improve employee morale, customer retention, and mental health in the call center field.