Max Saltzman on Exemplary Followership, Trust, and Customer Success

Max Saltzman is a Customer Success specialist with years of experience. He is highly organized, out-of-the-box, analytical thinker who takes independent action in support of his colleagues, company and customers. In this episode of The Doctor's Den we deep dive into how Max got to Customer Success and how he utilized his exemplary followership to help build several customer success teams without having a leadership position. Throughout this interview Max teaches us about leadership and followership, communication skills, learning from every experience, and most importantly the need for trust in teams. In addition, Max is super motivated and tries to continually expand his skill-set to establish himself as an expert in his field. He is an avid D&D DM and player which helps him in his relationships at work and beyond. And he explains why it is important to learn from every experience. Max has a B.A. in Psychology from Yeshiva University as well as a certification in UX Design from CareerFoundry. This episode of The Doctor's Den is also available on YouTube: https://bit.ly/TheDoctorsDenYoutube ------------------------------------ I'm Dr. D. I post about #followership, #leadership, #strategy, and #inclusion. I challenge you to choose courageous exemplary followership in support of your leaders and ideas that are important to you. I also give motivational lectures that weave my personal story as a Disabled IDF Veteran with concepts from leadership, followership and strategy theory. Follow me 👍 and hit that 🔔 to see more of my content and posts. Want to find out more or work with me one on one? Check out my website: www.drdleitner.com ToC: 00:00 Introduction 02:08 Max's College and High School Experience 03:56 Making Aliyah and a US degree in Israel 05:52 What I didn't learn in Uni 09:03 High School versus University 12:55 Leadership 15:17 Exemplary Followership 19:03 Be an Expert 23:52 Learning from Every Opportunity 27:24 Applying Lessons 29:07 Building Trust 32:14 Dungeon Master and Trust 33:28 D&D and Relationships 35:25 Work-Life Boundaries 37:18 WFH and Trust 41:59 Support from Leadership 42:39 Trust Broken 49:23 D&D and Mutual Trust 50:53 The most important piece on the board