Maximizing Care Management Via AI Chat with Yoni Shtein, CEO of Laguna Health

The transformative potential of AI in healthcare is no secret, but there are certain limitations and risks associated with its generalization. In this episode of the AHIP 2024 series, Yoni Shtein, CEO of Laguna Health, discusses how his company uses conversational AI to enhance care management for health plans. He explains how Laguna leverages ambient listening and a large language model to analyze conversations between care managers and members, improving efficiency, outcomes, and effectiveness in chronic, high-risk, or acute care management. The technology aligns with the needs of regional and national payers and facilitates better member service and patient outcomes. Yoni emphasizes integrating new technology in Interactive Care Planning (ICP), utilizing virtual, multimodal interactions like telephonic chat text, and highlights companies such as Abridge, Ambience, Nabla, and Suki for capturing language across mediums to gain valuable insight He also covers the pros and cons of conversational AI in healthcare, addressing cybersecurity risks and AI hallucinations while emphasizing the importance of recognizing opportunities and concerns.  Tune in and learn how conversational AI is starting to leave its mark on healthcare! Resources:  Watch the entire interview here. Follow and connect with Yoni Shtein on LinkedIn. Learn more about Laguna Health on their LinkedIn and website. Listen to Yoni’s previous interview on our podcast here.