The Tools You Use Serve Your Patients: Building a DO-Led DPC with Dr. Courtney Barrett

Dr. Courtney Barrett, founder of True Insight Direct Care in the Raleigh, North Carolina area, opens our May theme, The Tools You Use, with a conversation that redefines what tools means in a Direct Primary Care practice. As a DO offering osteopathic manipulative treatment alongside full-spectrum primary care, Dr. Barrett shares how OMT functions as both a clinical tool and a front door to membership.We dig into her EHR vetting process, her non-negotiables for tech stack decisions, and why patient experience optimization shaped every choice. Dr. Barrett also shares how her husband Jeff, a former 911 dispatcher, joined the practice full-time and built operational workflows that anticipate needs before they happen. From phlebotomy setup to OMT documentation, prior authorization handling, employer contracting, HSA-funded memberships, health share pairings, and her board work with Hope and Vine supporting young women aging out of foster care, this conversation covers the full spectrum of tools that make a DPC practice work.What You Will LearnHow non-member OMT services bring patients in who later become DPC membersHow to talk to patients about DO vs MD, and OMT vs chiropractic careWhy HSA-funded DPC memberships became a major enrollment driverHer tech stack philosophy: cohesive over fragmented, patient experience firstNon-negotiables: charting without juggling windows, automated patient communication, CSV file portabilityWorking directly with employers without middlemenPairing DPC with health shares for catastrophic coverageResourcesTrue Insight Direct Care blogmydpcstory.com Learn page: free business plan, BAA, and EHR rubricDr. Feneisha Franklin's episode on acquiring a DPC practiceVote in the Battle of the Support Stack running all month at mydpcstory.com.Cooperative of American Physicians or CAP. Learn more about the medical malpractice company used by Dr. Maryal Concepcion since 2021 at capphysicians.com or by calling 800-356-5672.Guava Health. A premium patient experience, pulling data from EHRs and wearables, helping  see the full picture and uncover root causes to deliver personalized care. ZION HealthShare. Get peace of mind for major medical events without going back into the insurance maze.  Hint AI helps you move faster through every stage of the patient visit. Hint AI Chat lets you ask questions about a patient's chart and instantly surface relevant notes, labs, and clinical history. Learn more at hint.com/ai.Support the showGET your FREE MONTHLY BUSINESS TOOL DOWNLOADBecome A My DPC Story PATREON MEMBER! SPONSOR THE PODMy DPC Story VOICEMAIL! DPC SWAG!FACEBOOK * INSTAGRAM * LinkedIn * TWITTER * TIKTOK * YouTube