Measure Customer Value the Customer's Way

from Improving Customer Experience · host Lynn Hunsaker

Customers automatically use 50 or more metrics for any customer experience. We may be re-inventing the wheel as we strive to come up with customer metrics that spell success. From the blog Customer Experience Optimization: (3:14) - Sign-up for ClearAction Newsletter.

Episode metadata supplied by the publisher feed · Published Apr 23, 2009

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Measure Customer Value the Customer's Way

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