Measuring AI ROI in Staffing

How should staffing agencies measure whether AI is actually moving the business forward? In this episode of The Staffing Show, David Folwell is joined by Hilary Baker, Managing Director at StaffingHub, to discuss effective ways of proving AI ROI in staffing. They delve into why usage and time saved alone are not enough, how to connect AI to outcomes such as fill rate, placements, redeployment, and gross profit per recruiter, and where AI tools can help teams prioritize the right workflows. They also explore the role of human judgment, emerging AI-enabled recruiter roles, and why better outcomes matter more than more automation.