Measuring Success: The Metrics Behind Legal Operations

Guest LinkedIn Sandy MacDonnell | LinkedInPodcast TakeawaysChange Management Is Key: Successful legal tech adoption isn't just about great features—it's about understanding users' pain points and solving real problems. Listening and empathy are critical.Internal Champions Drive Adoption: Identifying and empowering champions within different legal teams is far more effective than top-down mandates. Champions become evangelists and help build trust in new tools."Customer Zero" Advantage: DocuSign's legal ops team gets early access to new features, providing valuable feedback and helping shape product development before public release.Measuring Success Matters: Metrics such as time saved per contract review and reduction in manual tasks are essential for demonstrating value and building trust in new technologies, especially AI.AI Adoption Is a Journey: Building trust in AI tools requires transparency, iterative testing, and involving legal professionals in the development process. Not all teams or functions are ready for full AI adoption, and that's okay.Community Is Powerful: Conferences like Running Legal Like a Business foster lasting relationships and a supportive community. The value goes beyond sessions—it's about having a network to turn to for advice and shared learning.Start Small and Iterate: Legal ops professionals should focus on identifying problems, listening to stakeholders, and starting with manageable solutions. Building momentum through small wins leads to broader change.Knowledge Sharing Is a Responsibility: Attendees of industry conferences have an opportunity—and responsibility—to bring back insights and share them with their teams, amplifying the impact of collective learning.