Measuring the Immeasurable-with Darren
from Breaking HR Hosted by Nathan Toornstra and Jesse Cheetham
In this episode of the podcast, our Nathan and Jesse sit down with Darren, an expert in the field of adult care facilities, to discuss the challenges of adult care facilities and measuring performance of the team within. Darren explains that traditional key performance indicators (KPIs), such as occupancy rates, time efficiency, and revenue per patient, do not always apply to adult care facilities. This is because the focus in these facilities is not solely on financial performance and Henry Ford type efficiency, but also on the quality of life and care for the residents.
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