EPISODE · Dec 24, 2025 · 49 MIN
Med Spa Sales Rep Explains Pressure To Sell To Any Clinics Who Will Buy, Even When Patients Could Get Hurt | EP 79
from Med Spa Confidential - Exposing the Risks, Rewards, and Business of Beauty · host Dr. Kate Dee | Medical Aesthetics
What has a med spa sales rep with 20 years of experience seen that keeps them up at night?Host Dr. Kate Dee sits down with Rachel Phillips who’s been selling to med spas for over 20 years, and she's seen things that will shock you! From doctors panic-calling her to train unqualified staff because their licensed person just quit to practices going out of business before patients can finish the treatment packages paid in full upfront. Rachel spills everything about what really goes on behind closed doors in an industry that has exploded in growth over the past decade, now numbering in the tens of thousands nationwide.Chapters:02:25 - When Sales Pressure Conflicts With Patient Safety05:10 - Why Trust Matters More Than Closing The Deal07:45 - Untrained Hands And The Real Risk Of Devices10:30 - The Hidden Cost Of Buying Used Lasers13:20 - Financing Mistakes That Destroy Med Spas16:05 - How Illegal Shortcuts Put Patients At Risk19:10 - Why Most Consumers Cannot Spot Unsafe Clinics22:15 - When Marketing Promises Outpace Medical Reality26:00 - What Actually Works Versus Industry Hype30:45 - How To Choose The Right Provider With Confidence34:30 - Raising Standards And Protecting The Future Of AestheticsAs a sales rep, Rachel has had to choose between making the sale and doing what's right, and not every rep makes the same choice. She breaks down why some practices spend money on treatments that will never work for their patients, and how aggressive marketing creates the complications that end up in lawsuits.For medspa owners, Rachel shares truths about buying equipment you can't afford and marketing to deal shoppers when you're trying to build a luxury practice. Learn the real reason why so many med spas fail, why patients get hurt, and what needs to change.Listen and learn what could save you thousands of dollars or prevent a serious medical complication.Connect with guest: https://www.linkedin.com/in/rachelmichaels/Find or Get Your Medspa Certified: https://medspaboard.com/ Grab Your Copy of Medspa Mayhem the Book Today: HERELearn about The MedSpa Board — the national registry that verifies legally compliant, doctor-led med spas.Find a certified provider near you → MedspaBoard.comWant the anti-aging essentials I actually use: Download my FREE Gift GuideFollower Instagram: instagram.com/drkatedeePlease leave us a review on Apple Podcast: HERE Catch full podcast episodes on YouTube: https://www.youtube.com/@DrKateDeeGLOW Medspa - Seattle, WA: https://glowspaseattle.com/Disclaimer: This podcast is for educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before any aesthetic procedure.Med Spa Confidential with Dr. Kate Dee exposes illegal practices, compliance failures, and patient safety risks inside the medical aesthetics industry. Consumers learn how to find licensed injectors, avoid counterfeit products, and make safer treatment decisions. Med spa owners and providers get real accountability, industry standards, and a pa...
What this episode covers
What has a med spa sales rep with 20 years of experience seen that keeps them up at night? Host Dr. Kate Dee sits down with Rachel Phillips who’s been selling to med spas for over 20 years, and she's seen things that will shock you! From doctors panic-calling her to train unqualified staff because their licensed person just quit to practices going out of business before patients can finish the treatment packages paid in full upfront. Rachel spills everything about what really goes...
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Med Spa Sales Rep Explains Pressure To Sell To Any Clinics Who Will Buy, Even When Patients Could Get Hurt | EP 79
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