Meet Dave D'Arcy. The Laughing Leadership BPO Guy

Dave D’Arcy is an independent consultant and the Founder and Managing Director of Laughing Leadership (Dave D’Arcy Limited). With over 35 years of experience in customer operations and contact centre business leadership, Dave is an expert in strategic design and delivery, operational excellence, change management and project and program delivery. Dave has vast experience leveraging employee engagement and well-being to deliver first-class customer outcomes, improved CSAT and NPS, sustainable customer retention, increased tenure, and elevated profits. Dave has experience working across industry sectors from Telco and IT through BPO outsourcing to Financial Services and Utilities. He has worked across the world, including Southeast Asia, Africa, Europe, and North America. He has held Senior Director posts in LSE and NYSE-listed global businesses, including RingCentral, Vodafone, and Vonage Holdings. Dave has been globally recognised for his work, receiving the Contactcenterworld.com Global Best Director awards in 2019 and 2020. He was also the EMEA Best Director in 2019. In addition, Dave was voted 2018 Industry Champion and Was a member of the UK Customer Experience Foundation Power 100 in 2023. Contact Details: eMail: [email protected] Website: www.davedarcy.co.uk LinkedIn: https://www.linkedin.com/in/davemdarcy/