Meeting a consumer champion & expert Jane Hawkes

Today my visitor is Jane, better known as Lady Janey, who I met on one of my courses a few years ago. She shares what she learnt on that course and what she’s achieved since using that knowledge.   A very busy lady, Jane is a consumer champion, who presents on radio, appears on TV, writes for publications, her own blog and national papers.  She talks to me about her blog and how that has developed, to the point of earning an income from it. Her business grew out of the fact she was worried about the falling standards of customer services in the UK. The advice that was out there about getting in touch with companies, or customer service, was often very confusing. Initially, she started as a mystery shopper, and writing and talking about it, helped to build her business. Jane gives some excellent tips about booking summer holidays – one of the main ones being, to pay by credit card, and the other, to have a contingency fund to get you back from somewhere, should you get stuck, and you have to cover the costs at the time. She also gives some tips on avoiding scams. One of the things that Jane says annoys most people about customer service, is not being able to get hold of people. And she has a great answer to that. A fascinating and hugely important tip she has is - be a better customer – you will get a better experience.   Listen to the podcast to find out why!  To contact Jane: Website: https://ladyjaney.co.uk/ Facebook: https://www.facebook.com/ladyjaney75/ Instagram: https://www.instagram.com/ladyjaney75/ LinkedIn: https://www.linkedin.com/in/ladyjaney75/ Twitter: https://twitter.com/ladyjaney75 If you would like to contact me: www.Scottmedia.uk or if you’d like to join my Facebook group it’s Fiona Scott’s PR Tribe and it’s here - https://www.facebook.com/groups/prtribe