Meeting Patients Where They Are: A Deep Dive into Community Care Delivery with Dr. Eugene Hsu, Chief Medical Officer and Senior Vice President for Optum Home & Community Care Delivery

Healthcare works best when it meets people where they are, especially in the most vulnerable moments after care transitions. In this episode, Dr. Eugene Hsu, Chief Medical Officer and Senior Vice President for Optum Home & Community Care Delivery, discusses how home and community-based care can improve safety, access, and outcomes for complex patient populations. He shares how his path from business to medicine, anesthesiology, patient safety, CMS, health technology startups, and national payer leadership shaped his approach to protecting patients at a greater scale. Dr. Hsu also explains how Optum’s home and community care model supports millions of visits nationwide, why technology must keep humans in the loop, and how programs like House Calls and Care at Home can identify risks that traditional care settings often miss. Tune in and hear how care delivered in the home, supported by trust, technology, and clinical integration, can help patients age well and receive more compassionate, coordinated care. Resources Connect with Dr. Eugene Hsu on LinkedIn here Follow Optum on LinkedIn and visit their website here.