Meeting People Where They Are: Financial Inclusion at New Orleans Firemen's FCU

In this candid conversation at GAC 2026's Inclusive CDFI Roundtable, Shirley Sinn chats with James Hunter of New Orleans Firemen's Federal Credit Union to explore what financial inclusion really looks like in practice. James shares how his credit union's dedicated financial inclusion team works one-on-one with members facing loan denials — turning adverse decisions into personalized pathways toward financial wellbeing. From budgeting conversations to credit migration, he breaks down how empathy, patience, and a people-first philosophy can move members from predatory loans all the way to homeownership. A powerful reminder that at a credit union, you're more than a number — you're a member.Shine a light where it matters.