Melanie Marshall on the heart and soul of trust (#47)

2:43 - no fear of public speaking after doing a body building competition.8:38 - focus on who you want to be, not what you want to be.15:33 - people are not trusted to do the job they were hired for.16:26 - being trusted is not up to you to decide, its up to the other person.17:36 - why Melanie wrote the book, Trust.20:37 - respect comes from feeling trusted.21:41 - the core of communication and leadership.22:52 - what do organisations look like when there is no trust?27:26 - trust is just as important for personal relationships.31:9 - getting people to own up to bad news.38:5 - deal with conflicts early.42:47 - why beliefs about trust are important.45:46 - belief about whether trust is earned or given.47:23 - earning trust.51:50 - HEART + SOUL model of trust.55:19 - honesty: does it require trust or build trust?56:20 - earning trust is on their timeframe, not ours.58:53 - don't jump in with the answer.62:5 - does helping others build or erode trust?64:29 - responding from values rather than reacting from emotion.72:36 - can you be too nice?75:39 - when you have to build trust very quickly.81:0 - taking time to connect at work can feel non-productive.94:10 - connect with Melanie.You can find more detailed show notes with links to references at: https://candourpodcast.com/melanie-marshall/