Melissa Crawford - Tech with Heart - Director | The Psychology of AI & the Future of Work

AI isn’t just changing how we work — it’s changing how we think, behave, and relate to each other. In this episode of HR Unlocked, Lisa Oakley is joined by Melissa Crawford, futurist and Director of Tech with Heart, to explore the human side of technological change. With a rare combination of deep technology expertise and psychological insight, Melissa brings a fresh perspective to the future of work — not focused on tools or tactics, but on the subtle behavioural shifts AI is already creating. From reduced tolerance for conflict to changing expectations of feedback, leadership, and performance, this conversation challenges leaders and HR professionals to think differently about what’s coming next — and what needs to change now.   What You’ll Learn How AI is reducing friction — and why that matters for behaviour and performance The psychological impact of AI on conflict, feedback, and resilience Why AI often reinforces thinking instead of challenging it What leaders need to understand about human behaviour in an AI-enabled workplace Why traditional career pathways may no longer be relevant How to stay employable and adaptable over the next 5–15 years The importance of building capability, not relying on stability Emerging signals around physical AI and workforce design   Key Takeaways AI is shaping behaviour — not just productivity Reduced friction can lower resilience and tolerance for disagreement Leaders must actively create challenge and critical thinking Career planning is shifting from fixed pathways to continuous capability building Future readiness is about adaptability, not certainty The human element of work will become more important, not less   About Melissa Crawford Melissa Crawford is a futurist and Director of Tech with Heart, working at the intersection of people and technology. With two technology degrees, a Master of Science in Psychology underway, and formal foresight training from the Institute for the Future and the University of Houston, she brings both academic rigour and real-world insight to the future of work. Melissa has worked across New Zealand’s largest organisations in tech, airline, banking, FMCG, retail, education, and energy. She advises leaders, speaks globally, and sits on governance and advisory boards. In 2025, she was recognised on the HRD Hotlist and received the Emerging Directors Award from the Institute of Directors.   Why This Episode Matters If you’re leading people, shaping culture, or thinking about the future of work, this episode will challenge how you view AI — shifting the focus from tools to human impact.   Resources & Links Specialising in the Intersection of Future Technology and People Melissa Crawford | LinkedIn See omnystudio.com/listener for privacy information.