Member Experience - CU NextGen (#30)

“Being reactive is no longer an option if you want to remain relevant.” - Kent ZimmerThank you for tuning in to episode 30 of The CUInsight Network, with your host, Lauren Culp, Publisher & CEO of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.My guest today is Kent Zimmer, CEO at CU NextGen. CU NextGen is the CUSO dedicated to bringing next-generation technology to credit unions, helping them improve the service delivered to their members, the daily experiences of their staff members, and the efficiency of their operations. CU NextGen is a partnership between Members Development Company, a consortium of nearly 70 large and future-focused credit unions, and ClaySys Technologies, a technology company with leading products in the no-code application development, robotic process automation (RPA), and artificial intelligence spaces.During our conversation, Kent emphasizes that expectations for ease-of-use and digital experience are constantly evolving. Kent and I discuss how CU NextGen gives credit unions the tools they need for digital transformation, and provides them the flexibility to quickly customize the member experience. Kent shares his thoughts on credit unions being more proactive in customizing the member experience and embracing digital transformation, instead of being reactive to changes. He is excited for the future and for new challenges in creating a better member experience on behalf of credit unions.During our rapid fire questions, Kent talks about owning a Tesla, winning gold at the pickleball nationals, and his go-to music choices. Listen in as Kent talks about why his idea of success comes from mentors instead of celebrities, and what book he recommends. Enjoy my conversation with Kent Zimmer!Find the full show notes on cuinsight.com.Connect with Kent:Kent Zimmer, CEO at CU [email protected]://cunextgen.com/  LinkedIn | Twitter | Facebook | Instagram