Member Retention & Customer Experience backed up by science. What to do in this Covid 19 Situation? Dr. Paul Bedford, UK, Retention Guru

Dr. Paul Bedford is the guest in this episode. The greatest researcher  and member retention guru spent some time to talk with me about  feelings, emotions driving behaviour and retention as a result of good  teamwork. Please find the answer and enjoy also the idea of the 3 different member groups he defined. This podcast series is the result of the corona situation. We decided to  talk with 3 renowned industry experts from 3 different continents via  zoom meeting. Usually the idea of Tailormade is a real 1:1 Interview  situation. But right now - this is it. Different colour, different  language, but the same smart and inspiring people who influented the  fitness sector with their pov´s and the  imagination of the future  scenarios after covid 19.      But we´re also talk about member retention, user experience and fitness  itself. The definition of the role in the health sector. What´s the  forecast for the Pt´s, gyms, industry in the next 18 month. Subscribe, stay resistant and take the chance to be part of this episode