EPISODE · Nov 19, 2021 · 23 MIN
Mentorship: Understanding and developing the next generation of Customer Success Leaders
from The Contact Center Gurus · host Eddie Christian, Jessica Voss
In this podcast you’ll hear about motivations for up and coming CS leaders, the support, structure and touchpoints needed to help them develop and some of the projects that they can look to co-own as part of their development.You can reach Eddie on Linkedin Here: https://www.linkedin.com/in/eddie-christian/ Episode Sponsorswww.supportlogic.iowww.balto.ai/guruwww.ozonetel.comwww.cloudtechgurus.com #balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM Produced by the Cloud Tech Gurus Team. Subscribe for more insights from industry leaders. Visit www.cloudtechgurus.com
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What this episode covers
Eddie Christian is the Global Head of Customer Success as Resy, American Express Global Dining Network. Eddie is also a former professional baseball player and a talented Customer Success and Customer Experience leader with over 17 years of experience in Customer Success, Sales and Marketing. He brings a wealth of expertise with particular strengths in organization building, increasing client satisfaction with a focus on decreasing user churn, increasing product adoption and developing processes, procedures and workflows to optimize the client experience. With an abundance of experience in building teams, Eddie has a unique skill and understanding of how to mentor team members with a focus on internal collaboration. Episode Sponsors www.supportlogic.io www.balto.ai/guru www.ozonetel.com www.cloudtechgurus.com #balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM
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Mentorship: Understanding and developing the next generation of Customer Success Leaders
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